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XINCOM Warranty Policy - Twin WAN & Multi-WAN X-Series

LIMITED WARRANTY:

XINCOM, LLC provides a 1-year warranty to end users who purchased the XINCOM Twin WAN (XC-DPG502, XC-DPG503, XC-DPG602, XC-DPG603) or Multi-WAN (X16-R) product(s) through an authorized XINCOM Reseller, Retailer, or E-Tailer ONLY. The end user is liable to produce the original receipt or invoice to verify the product was purchased from an authorized XINCOM Reseller, Retailer, or E-Tailer.

All Twin WAN/Multi-WAN products are designed to perform in accordance with applicable specifications stated in the product data sheet(s). All software/firmware engineering that comes installed with your Twin WAN and/or Multi-WAN product at the date of purchase is sold as is. XINCOM will not be liable for any network downtime or lost productivity that may occur when installing into your network or upgrading the firmware of the product, nor will XINCOM be liable if the product fails to interoperate with other non-XINCOM brand networking devices.

XINCOM will not warrant any product that receives physical damage resulting from negligence in product handling, improper storage conditions (conditions stated in product data sheet); weather or physical anomalies such as lightning, tornados, hurricanes, tsunamis, flooding, land slides, or earthquakes; or damage caused by or related to electrical fluctuations in your local power grid.

If and when a Return Merchandise Authorization (RMA) is issued by XINCOM directly or by an authorized XINCOM Reseller, E-Tailer, or Retailer, the warranty continues from the original date of purchase. Warranties do not start over with an RMA replacement unit.

DISCLAIMER OF WARRANTY

EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY XINCOM, LLC, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.

Product Warranty terms within the first 30 days of product delivery

If the XINCOM Twin WAN and/or Multi-WAN products do not work properly with your particular network setup or if the product proves defective within the first 30 days after the product delivery date, the end user is advised to contact XINCOM technical support to troubleshoot and verify product functionality. A technical support representative will assist in ascertaining if the unit is defective within the first three layers of the OSI Model (Physical, Datalink, and Network). If the product proves defective or is deemed incompatible with the end user’s specific network setup, the technical support representative will advise the end user to initiate an RMA request or product return through the Reseller, E-Tailer, or Retailer from where the product was originally purchased from.

Product Warranty terms AFTER the first 30 days of product delivery

If the XINCOM Twin WAN and/or Multi-WAN products do not work properly with your particular network setup or if the product proves defective AFTER the first 30 days after the product delivery date, the end user is advised to contact XINCOM technical support to troubleshoot and verify product functionality. If the product proves defective, the end user may apply for a Return Merchandise Authorization through XINCOM. After an RMA request has been qualified through XINCOM, a refurbished unit will be issued to the end user when the defective product has been received and confirmed. Brand new stock units WILL NOT be issued for RMA requests. All end users are responsible for shipping and handling charges when sending the defective unit back to XINCOM. International end users are responsible to pay for ALL shipping charges for both the defective and replacement unit, including: brokerage, taxes, customs, and duties incurred. Please see below for further details regarding RMA instructions and procedures.

Product Returns

Refunds to end users are only provided by the original Reseller, E-Tailer, or Retailer where purchased from. All terms and conditions stated from the original Reseller, E-Tailer, or Retailer apply when requesting a product return to them. The end user should keep the original shipping box, power supply, documentation, networking cables, CD-ROM, and all other accessories included in case the product must be returned. XINCOM DOES NOT provide any product refunds to end users.

United States Federal Communications Commission Notice

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with XINCOM's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the XINCOM equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by XINCOM could void the FCC approval and negate your authority to operate the product.

Related Information: See RMA Policy

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